Store Policies

ONLINE POLICY:

ALL SALE & DISCOUNTED ITEMS ARE FINAL SALE 

WE DO NOT OFFER MONEY BACK RETURNS. YOUR ITEM MUST ARRIVE BACK TO US WITHIN 14 DAYS FROM THE DAY YOU RECEIVE YOUR ORDER. THIS POLICY BEGINS ON THE INITIAL DELIVERY ATTEMPT. ONCE WE RECEIVE YOUR PACKAGE, WE WILL INSPECT IT AND ISSUE YOU AN ONLINE CREDIT (MINUS SHIPPING FEES.)

TAGS MUST BE ATTACHED. WE WILL NOT HONOR YOUR EXCHANGE WITHOUT A TAG.

INSIDE YOUR RETURNING PACKAGE PLEASE ENCLOSE YOUR INFORMATION ALONG WITH YOUR ORDER NUMBER & EMAIL USED AT CHECKOUT. IF WE DO NOT RECEIVE THIS INFORMATION INSIDE YOUR PACKAGE, WE CANNOT CREDIT YOUR ACCOUNT.

SEND RETURNS TO:

TTORI STORE
445 GRAND BAY DR
KEY BISCAYNE, FL. 33149

ALL MERCHANDISE IS INSPECTED THOROUGHLY BEFORE SHIPPING. WE CANNOT TAKE FAULT ON DAMAGED ITEMS AFTER THEY ARE WORN. YOU MUST NOTIFY US WITHIN 48 HOURS OF RECEIVING YOUR PACKAGE IF THERE ARE ANY MANUFACTURE DEFECTS OR AN ITEM IS BROKEN.

ZIPPERS ARE TESTED BEFORE FULFILLING AN ORDER TO REASSURE THEY ARE WORKING PROPERLY. WE CANNOT TAKE FAULT IF A ZIPPER IS FORCED BROKEN WHILE TRYING ON.

PLEASE TAKE A LOOK AT OUR SIZE CHART WHEN PLACING AN ORDER. ALL OF OUR ITEMS ARE LIMITED & MORE THAN LIKELY THE ITEM YOU ORDERED WILL NOT BE AVAILABLE IN A DIFFERENT SIZE BY THE TIME YOU RECEIVE IT.

SHIPPING POLICY:

USPS:

– WE DO NOT SHIP TO P.O BOXES.

– WE DO NOT SHIP TO SHIPPING FACILITIES / SHIPPING STATIONS.

ORDERS ARE FULFILLED WITHIN ONE TO TWO BUSINESS DAYS. ONCE AN ORDER IS PLACED WE CANNOT ALTER OR ADD ONTO THE ORDER. YOU WILL RECEIVE AN EMAIL WITH YOUR TRACKING NUMBER ONCE YOUR ORDER HAS BEEN SHIPPED. PLEASE ALLOW 24 HOURS FOR YOUR TRACKING TO BE UPDATED ONCE RECEIVED. IF YOU HAVE ANY QUESTIONS EMAIL US AT HELLO@TTORISTORE.COM

TTORI IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES. THE CUSTOMER ASSUMES ALL RESPONSIBILITY ONCE A TRACKING NUMBER IS ISSUED. PLEASE DOUBLE CHECK THAT YOU INPUT THE CORRECT INFORMATION FOR SHIPPING PURPOSES.

CUSTOMER PAYS FOR SHIPPING BOTH WAYS IF ITEM NEEDS TO BE EXCHANGED.

ORDERS OVER $150 THAT WERE SHIPPED FREE: RETURNS THAT BRING AN UPDATED TOTAL OF AN ORDER UNDER $150 WILL HAVE SHIPPING CHARGES DEDUCTED FROM THEIR ONLINE CREDIT.

MOST OF THE TIME YOUR PACKAGE IS LEFT INSIDE YOUR MAILBOX. PLEASE DOUBLE CHECK YOUR MAILBOX PRIOR TO CONTACTING USPS.

IF YOUR PACKAGE RETURNS BACK AS UNDELIVERABLE WE WILL CONTACT YOU TO LET YOU KNOW AS SOON AS IT ARRIVES BACK. AT THAT TIME YOU WILL HAVE TO PAY FOR SHIPPING TO RE ATTEMPT DELIVERY. WE CANNOT CANCEL THE ORDER, NOR SHIP IT BACK ON OUR COST. WE CANNOT BE HELD LIABLE FOR AN UNDELIVERABLE PACKAGE DUE TO INCORRECT ADDRESS OR BEING LEFT UNCLAIMED AT THE POST OFFICE.

PLEASE CHECK THE STATUS OF YOUR ORDER ONCE IT IS IN TRANSIT TO YOU, THIS WAY YOU ARE AWARE OF ITS WHEREABOUTS AND NOT HAVE TO PAY EXTRA SHIPPING FEES.